Benefits and Taxation Specialist

3 days ago


Barnsley, Barnsley, United Kingdom Reed Full time
Job Title: Benefits and Taxation Specialist

We are seeking a skilled Benefits and Taxation Specialist to join our team at Reed. The ideal candidate will have experience in Council Tax recovery, from reminder to insolvency, and possess excellent customer service skills.

Key Responsibilities:
  • Carry out assessments of free school meals, housing benefits, and council tax support, including areas of subsidy loss and discretion.
  • Provide a comprehensive Non Domestic Rates Service and Council Tax Service, dealing with account administration and the award of discounts, exemptions, and reliefs.
  • Assist in the recovery and enforcement of Council debt, including council tax, non-domestic rates, and overpaid housing benefit.
  • Undertake telephone duties, providing information and guidance on various service areas of the council.
  • Respond to, investigate, and resolve complex queries, dealing with complaints and difficult customers while maintaining a customer-focused service.
  • Maintain accurate records using Benefits, Taxation, and Income specialist systems, ensuring confidentiality.
  • Assist in the preparation of data and statistical returns to support compliance management.
  • Administer documentation and correspondence, contributing to performance linked to corporate objectives.
  • Liaise with internal and external stakeholders, maintaining communication links.
  • Suggest improvements for service efficiency and performance.
Requirements:
  • Experience in a Financial Services environment.
  • Ability to work to and meet strict deadlines.
  • Previous local government experience using authority-based systems.
  • Experience in customer services.
  • Good communication and interpersonal skills.
  • Ability to handle and process large amounts of complex information with accuracy.
  • Ability to work under pressure, meet tight deadlines, and work effectively both independently and as part of a team.
What We Offer:
  • Competitive hourly rate.
  • Flexibility to work from home.
  • Opportunity to contribute to the community.

As a temporary employee with Reed, you will have access to a dedicated consultant, secure online time sheet system, self-service portal, dedicated payroll team, free training, discount club, healthcare, and pension scheme.



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