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Housing Benefit Collection Specialist

2 months ago

Barnsley, Barnsley, United Kingdom Social Personnel Full time

Job Summary

We are seeking a highly skilled and experienced Housing Benefit Collection Specialist to join our team at Social Personnel. As a key member of our operational/corporate finance division, you will provide critical support across a range of functions, including payroll, pensions, transactional finance, and social care financial administration.

Key Responsibilities

  • Assist in providing financial services support across a wide range of functions, including pay, payments, and reconciliation, covering payroll, employee administration, pensions, traded services, payment processing, financial assessments, compliance management, VAT returns, BACS processing, bank reconciliation, income collections, debt recovery, housing benefits, council tax, and business rates.
  • Navigation of and inputting into the Council's financial management systems to undertake financial administration, including payments, transitional processing, and reconciliations, processing reliefs, discounts, and appeals, and maintaining the integrity of master data.
  • Proactively challenge the legitimacy of data and undertake systematic checks to ensure that data loads and interfaces from source systems are effective and robust.
  • Assist in the investigation and resolution of queries and complaints, ensuring a customer-focused service, keeping them informed of progress and actions.
  • Administer financial services documentation and correspondence and assist in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions.
  • Undertake telephone duties, in accordance with the Council's wider Customer Experience Strategy principles and standards of professional conduct. Contribute to business process re-engineering improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development and improved performance.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in financial management systems and software.
  • Experience in a similar role or related field.