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Benefits, Taxation

2 months ago

Barnsley, Barnsley, United Kingdom Reed Full time
Job Description

Job Title: Benefits, Taxation & Income Officer

Job Type: Temporary

Location: Remote

Job Summary:

We are seeking a highly skilled Benefits, Taxation & Income Officer to join our team at Reed. As a Benefits, Taxation & Income Officer, you will be responsible for providing excellent customer service and ensuring the accurate processing of benefits and taxation-related tasks.

Key Responsibilities:

  • Benefits Administration: Carry out assessments of free school meals, housing benefits, and council tax support, including areas of subsidy loss and discretion.
  • Taxation Services: Provide a comprehensive Non Domestic Rates Service and Council Tax Service, dealing with account administration and the award of discounts, exemptions, and reliefs.
  • Debt Recovery: Assist in the recovery and enforcement of Council debt, including council tax, non-domestic rates, and overpaid housing benefit.
  • Customer Service: Undertake telephone duties, providing information and guidance on various service areas of the council.
  • Record Keeping: Maintain accurate records using Benefits, Taxation, and Income specialist systems, ensuring confidentiality.
  • Data Analysis: Assist in the preparation of data and statistical returns to support compliance management.
  • Communication: Liaise with internal and external stakeholders, maintaining communication links.
  • Process Improvement: Suggest improvements for service efficiency and performance.

Requirements:

  • Experience: Experience in a Financial Services environment.
  • Skills: Ability to work to and meet strict deadlines, previous local government experience using authority-based systems, experience in customer services, good communication and interpersonal skills, ability to handle and process large amounts of complex information with accuracy.

What We Offer:

  • Competitive Hourly Rate: Competitive hourly rate.
  • Flexibility: Flexibility to work from home.
  • Opportunity to Contribute: Opportunity to contribute to the community.