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Benefits and Taxation Specialist
2 months ago
We are seeking a skilled Benefits, Taxation & Income Officer to join our team at Reed. The ideal candidate will have experience in Council Tax recovery, from reminder to insolvency, and possess excellent customer service skills.
Key Responsibilities:- Carry out assessments of free school meals, housing benefits, and council tax support, including areas of subsidy loss and discretion.
- Provide a comprehensive Non Domestic Rates Service and Council Tax Service, dealing with account administration and the award of discounts, exemptions, and reliefs.
- Assist in the recovery and enforcement of Council debt, including council tax, non-domestic rates, and overpaid housing benefit.
- Undertake telephone duties, providing information and guidance on various service areas of the council.
- Respond to, investigate, and resolve complex queries, dealing with complaints and difficult customers while maintaining a customer-focused service.
- Maintain accurate records using Benefits, Taxation, and Income specialist systems, ensuring confidentiality.
- Assist in the preparation of data and statistical returns to support compliance management.
- Administer documentation and correspondence, contributing to performance linked to corporate objectives.
- Liaise with internal and external stakeholders, maintaining communication links.
- Suggest improvements for service efficiency and performance.
- Experience in a Financial Services environment.
- Ability to work to and meet strict deadlines.
- Previous local government experience using authority-based systems.
- Experience in customer services.
- Good communication and interpersonal skills.
- Ability to handle and process large amounts of complex information with accuracy.
- Ability to work under pressure, meet tight deadlines, and work effectively both independently and as part of a team.
- Competitive hourly rate.
- Flexibility to work from home.
- Opportunity to contribute to the community.
Please apply today for a chance to work with Reed and our clients.
