Senior Traffic Operations Manager

2 weeks ago


Londonderry, United Kingdom Marston Holdings Full time
Senior Traffic Attendant Job Description

At Marston Holdings, we're not just parking professionals - we're a team of experts providing comprehensive parking and street management solutions to the public and private sectors. Our frontline colleagues and back-office support team members work together to create a great place to work and live.

Key Responsibilities:
  • Lead your team to deliver high-quality services and meet client expectations
  • Provide regular reports and updates to the Service Delivery Manager
  • Create and maintain enforcement plans, monitoring their success daily
  • Manage staff performance in line with company policies
  • Ensure staff comply with Health and Safety requirements
What We Offer:
  • Varying shift patterns
  • First-class training and development opportunities
  • 26 days' holiday plus 11 bank holidays, with 5 operational days paid at a premium rate or taken in lieu
  • Staff benefits tailored to your lifestyle, including discounts on retail shopping, travel, and socialising
  • Employee Consultative Committee to represent your voice
  • Full uniform provided
Requirements:
  • Strong leadership skills
  • Ability to mentor and motivate others
  • First-class customer service experience
  • Excellent communication skills at all levels
  • Self-motivated and customer-focused
  • Able to work outdoors and adapt to varying shift patterns
  • Strong computer skills, particularly in Excel
  • Knowledge of the TMA 2004 or experience in parking enforcement is an advantage
  • A valid driver's license and 1 year of driving experience are required

We're an equal opportunities employer, considering all suitably qualified applicants regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for creating better outcomes, committed to creating an inclusive environment for all employees.



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