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Senior Traffic Operations Manager

1 month ago

Londonderry, United Kingdom Marston Holdings Full time
Job Title: Senior Traffic Attendant

About the Role:

We are seeking a highly skilled and experienced Senior Traffic Attendant to join our mobile and enforcement team. As a Senior Traffic Attendant, you will be responsible for leading your front-line team to ensure the delivery of the contract is maintained to the highest standards and to the complete satisfaction of the client.

Key Responsibilities:

Lead your front-line team to ensure the delivery of the contract is maintained to the highest standards and to the complete satisfaction of the client
Provide regular reports and updates to the Service Delivery Manager
Create, prepare and maintain the enforcement plan and to monitor the success of those on-going on a daily basis
Manage staff performance in line with our company policies
Ensure that staff comply with Health and Safety requirements in all aspects of their work

What We Offer:

Varying Shift Patterns
First Class Training & Development Opportunities
26 days' holiday plus 11 bank holidays, 5 of which are operational and will be paid at a premium rate or take time in lieu.
Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
Employee Consultative Committee to represent the voice of colleagues
Full Uniform provided

Requirements:

Strong leadership skills
Ability to mentor and motivate others
First class customer service experience
Ability to communicate well at all levels
Self-Motivated
Customer Focused
A love of working outdoors
Ability to work shifts
Ability to work on own initiative
Strong Computer skills specifically in Excel
Knowledge to the TMA 2004 or have worked in an parking enforcement environment would be an advantage.
A driver's licence and 1 year driving experience is a requirement for this post.
Able to work out of offers if required