Senior Traffic Operations Manager

7 days ago


Londonderry, United Kingdom Marston Holdings Full time

We are seeking a highly skilled Senior Traffic Attendant to join our team at Marston Holdings Ltd. As a Senior Traffic Attendant, you will be responsible for leading our front-line team to deliver exceptional service to our clients. Your key responsibilities will include:

Key Responsibilities:

  • Leading the team to ensure the delivery of the contract is maintained to the highest standards
  • Providing regular reports and updates to the Service Delivery Manager
  • Creating, preparing, and maintaining the enforcement plan and monitoring its success on a daily basis
  • Managing staff performance in line with our company policies
  • Ensuring staff comply with Health and Safety requirements in all aspects of their work

What We Offer:

  • Varying shift patterns to suit your lifestyle
  • First-class training and development opportunities to enhance your skills
  • 26 days' holiday plus 11 bank holidays, with 5 operational days paid at a premium rate or taken in lieu
  • Staff benefits designed to suit your lifestyle, including discounts on retail shopping, travel, and socialising
  • Employee Consultative Committee to represent the voice of colleagues
  • Full uniform provided

Requirements:

  • Strong leadership skills to motivate and mentor others
  • First-class customer service experience to deliver exceptional service
  • Ability to communicate effectively at all levels
  • Self-motivated and customer-focused individual
  • Able to work outdoors and adapt to varying shift patterns
  • Strong computer skills, specifically in Excel
  • Knowledge of the TMA 2004 or experience in parking enforcement would be an advantage
  • A valid driver's license and 1 year of driving experience is a requirement for this post

We are an equal opportunity employer and welcome applications from all suitably qualified candidates. If you are passionate about delivering exceptional service and leading a team, we encourage you to apply for this exciting opportunity.



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