Head of Mortgage Servicing Operations

4 weeks ago


West Malling, Kent, United Kingdom Antony James Recruitment Ltd Full time
Head of Client Services

Antony James Recruitment Ltd is seeking a highly skilled and experienced Head of Client Services to lead our Mortgage Servicing team. The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.

Key Responsibilities
  • Lead and supervise a team of customer servicing specialists, providing guidance and support to achieve team objectives.
  • Foster a positive and collaborative work environment to enhance team performance and morale.
  • Develop and maintain effective relationships with internal stakeholders, including senior management and colleagues.
  • Collaborate with internal teams, including underwriting risk, compliance and finance, to address customer needs effectively.
  • Develop and maintain effective and collaborative relationships with external parties such as brokers, valuers, third party servicing provider and solicitors.
  • Stay updated on industry best practices, regulatory changes, and market trends.
  • Identify opportunities to improve processes, implementing changes to streamline workflows, and monitoring the effectiveness of new processes.
  • Develop and manage the team's performance metrics and KPIs, ensuring targets are met or exceeded.
Requirements
  • Previous experience in loan servicing with an in-depth knowledge of mortgage servicing processes and arrears management.
  • Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
  • Excellent communication abilities.
What We Offer

As a Head of Client Services, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of Antony James Recruitment Ltd.



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