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Customer Service Director

4 weeks ago

Twickenham, United Kingdom Howells Solutions Limited Full time
Job Summary

We are seeking a proactive and experienced Customer Service Director to oversee the complaints made to our Social Housing Repairs & Maintenance service. This is a full-time, permanent role based near Twickenham.

Key Responsibilities
  • Manage a team of Complaints Handlers to ensure customers receive a satisfactory level of customer service.
  • Oversight of planning, scheduling, and complaint handling processes.
Requirements
  • Previous experience in social housing repairs and maintenance.
  • Experience managing a planning function for a mobile workforce.
  • Strong people management skills and advanced IT skills.
Benefits

This is an ideal role for someone looking to further their career in the Social Housing sector with a market-leading contractor.