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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Novotel Liverpool Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Novotel Liverpool. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and efficient booking process, and driving room sales in line with our brand and hotel policies.

Key Responsibilities:

  • Manage reservations received via various channels, ensuring accurate and timely entry of reservation details
  • Provide warm welcomes and exceptional assistance to guests, ensuring a positive experience throughout their stay
  • Collaborate effectively with other hotel departments to ensure smooth check-in operations and confirm reservations with meticulous attention to detail
  • Liaise with hotel departments to address customer requests and provide solutions
  • Build customer loyalty by delivering exceptional service and ensuring guests have a memorable experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively as part of a team
  • Basic knowledge of hotel operations and procedures

What We Offer:

  • Competitive hourly rate: £12
  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off
  • Free Bonus Breaks Voucher (complimentary stays in UK)
  • Friends & Family Rates
  • 28 days of paid holidays per year (pro rata)
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee Vivup program with direct access to GP, high street discounts and many more
  • Discounted or free food
  • Work-based Pension