Service Desk Team Member
3 days ago
About This Role
We are seeking a talented Service Desk Analyst to join our team at Altro Ltd. As a key member of our in-house Computer Services Team, you will play a vital role in providing exceptional client support across multiple platforms and technologies.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Collaborate with colleagues to resolve complex technical issues
- Maintain accurate records of all incidents and service requests
- Stay up-to-date with new technologies and industry trends
What We Offer:
- Competitive salary: £28,000 - £35,000 per annum (dependent on experience)
- Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more
- A defined contribution pension scheme available for all staff
- Occupational Sick Pay and an onsite Occupational Health Service
- Confidential 24-hour life management and personal support service for you and your family
Requirements:
- IT experience necessary and qualifications would be an advantage
- Proficient in Microsoft Windows operating systems and Office 365 applications
- Previous experience of communicating with internal/external customers via telephone, collaboration software and email.
- Experience of working within a customer focused environment
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