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Customer Service Officer

1 month ago

Wetherby, Leeds, United Kingdom pyramid8 Full time

Customer Care Role at Pyramid8

We are seeking a skilled Customer Care Officer to join our team in Boston Spa. As a Customer Care Officer, you will be responsible for handling renewals, new business, and mid-term adjustments, as well as dealing with customer queries and claims.

Key Responsibilities:

  • Handling Renewals, New Business and Mid Term Adjustments
  • Quotations
  • Dealing with customer queries and claims
  • Client Liaison by phone/email/letters
  • Dealing with all aspects of administration
  • Chasing Documentation and dealing with existing customer queries
  • Ensuring information is updated on the inhouse systems

Requirements:

  • A friendly and positive attitude to dealing with customers
  • Strong attention to detail
  • Ability to use own initiative and prioritise tasks
  • Drive, Enthusiasm and a 'can' and 'will' do attitude
  • Hard working, loyal, honest and dedicated individual

About Pyramid8:

We are a specialist business in Boston Spa, looking for a long-term role for our Customer Care Officer. We provide full training and are looking for someone with already very good customer care skills in listening and communicating in a polite and professional manner.

Working Hours:

Monday-Friday 8.45-5.15 plus 4 Saturday mornings related to training that can be done remotely after full training. We can be flexible regarding hours for the right candidate.

Salary Reviews:

Salary reviews are undertaken every year and we reward staff who have exceeded our expectations, including annual bonuses.