Senior Workshop Operations Manager
1 month ago
This is an exciting opportunity for a seasoned Workshop Controller to lead the team at our bustling Burgess Hill depot, driving efficiency and productivity to meet and exceed customer expectations.
About the RoleWe are seeking a highly motivated individual with exceptional leadership skills to manage a shift of technicians, ensuring seamless repair and service work execution. Key responsibilities include:
- Motivating and guiding a team of technicians to achieve targets and deliver high-quality results.
- Issuing tasks to technicians based on their skill sets, promoting efficient workflow.
- Ensuring all repair and service work meets the highest standards, monitoring quality closely.
- Driving workshop performance, focusing on key metrics such as GP, Efficiency, and Productivity.
- Securing necessary authority for repairs, maintaining accurate records.
- Utilizing the In-House Tranman system effectively for in-house and MCR vehicle authorizations.
- Maintaining accurate paperwork and processing job cards promptly.
- Liaising with customers and suppliers, addressing queries and complaints professionally.
To succeed in this challenging role, you will require:
- Excellent organizational and leadership skills.
- Strong communication and technical knowledge.
- Experience in managing people and HGV or PSV workshops.
- Good IT skills and ability to work under pressure.
In return for your expertise and dedication, we offer:
- A competitive salary range of £55,000-£65,000 (inclusive of profit-related bonus).
- 31 days holiday, rising to 33 with service.
- Company contributory pension scheme.
- Opportunities for professional development and career progression.
- A supportive and collaborative working environment.
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