Workshop Operations Manager
7 days ago
We are seeking a skilled and experienced Shift Manager to join our team at the Burgess Hill depot. As a Shift Manager, you will be responsible for leading a team of technicians to deliver exceptional customer service and maintain high workshop performance targets.
Key Responsibilities:
- Motivate and manage a shift of technicians to ensure efficiency and productivity targets are met.
- Issue work to technicians appropriate to their skill set.
- Ensure repair and service work is carried out to a high standard, monitoring quality.
- Ensure workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met.
- Obtain the correct level of authority to carry out repairs.
- Maintain and use the In-House Tranman system to obtain authority for In-House and MCR vehicles.
- Maintain accurate paperwork in all areas.
- Process job cards in a timely manner ensuring daily WIP targets are met.
- Liaise with customers and suppliers, dealing with customer queries and complaints.
- Monitor Volvo campaign completion.
- Maintain and use the Volvo Dealer Point System fully.
- Ensure staff follow Health & Safety procedures.
- To monitor adherence to Health & Safety in the workshop and take an active role in carrying out any improvements/action plans as required.
Requirements:
- Excellent organisational skills.
- Strong leadership and communication skills.
- The desire to provide the highest level of customer service.
- Good technical knowledge.
- Experience of running HGV or PSV workshops.
- Experience of managing people.
- Good IT skills.
- The ability to work under pressure.
What We Offer:
- 31 days holiday inclusive of bank holidays rising to 33 with service.
- Company contributory auto enrolment pension.
- Opportunities for professional development and career progression.
- A supportive and collaborative working environment.
- Free life assurance.
We are looking for a motivated and experienced individual who can lead our workshop team to success.
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