Workshop Operations Manager

7 days ago


Burgess Hill, West Sussex, United Kingdom MC Group Ltd Full time
About the Role

We are seeking a skilled and experienced Shift Manager to join our team at the Burgess Hill depot. As a Shift Manager, you will be responsible for leading a team of technicians to deliver exceptional customer service and maintain high workshop performance targets.

Key Responsibilities:

  1. Motivate and manage a shift of technicians to ensure efficiency and productivity targets are met.
  2. Issue work to technicians appropriate to their skill set.
  3. Ensure repair and service work is carried out to a high standard, monitoring quality.
  4. Ensure workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met.
  5. Obtain the correct level of authority to carry out repairs.
  6. Maintain and use the In-House Tranman system to obtain authority for In-House and MCR vehicles.
  7. Maintain accurate paperwork in all areas.
  8. Process job cards in a timely manner ensuring daily WIP targets are met.
  9. Liaise with customers and suppliers, dealing with customer queries and complaints.
  10. Monitor Volvo campaign completion.
  11. Maintain and use the Volvo Dealer Point System fully.
  12. Ensure staff follow Health & Safety procedures.
  13. To monitor adherence to Health & Safety in the workshop and take an active role in carrying out any improvements/action plans as required.

Requirements:

  • Excellent organisational skills.
  • Strong leadership and communication skills.
  • The desire to provide the highest level of customer service.
  • Good technical knowledge.
  • Experience of running HGV or PSV workshops.
  • Experience of managing people.
  • Good IT skills.
  • The ability to work under pressure.

What We Offer:

  • 31 days holiday inclusive of bank holidays rising to 33 with service.
  • Company contributory auto enrolment pension.
  • Opportunities for professional development and career progression.
  • A supportive and collaborative working environment.
  • Free life assurance.

We are looking for a motivated and experienced individual who can lead our workshop team to success.



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