Application Troubleshooter

2 days ago


Craigavon, United Kingdom Henderson Scott Full time
Application Troubleshooter

We are looking for an experienced Application Troubleshooter to join our team at Henderson Scott. In this role, you will be responsible for investigating and resolving technical issues in our software, working closely with our development team and clients to ensure smooth operations of our systems.

This is a challenging and rewarding role that requires strong analytical skills, excellent communication skills, and the ability to work effectively in a team environment. You will troubleshoot and resolve bugs, functionality problems, and data discrepancies, using your problem-solving skills to identify and resolve complex technical issues.

Key Responsibilities:
  • Troubleshoot : Investigate and resolve bugs, functionality issues, and data discrepancies in the software.
  • Collaboration : Work with development and client teams to ensure issues are addressed promptly and accurately.
  • Documentation : Record and document technical issues and resolutions for knowledge sharing.
  • Client Support : Provide technical support to clients, guiding them through system issues and ensuring high satisfaction.
  • Testing : Assist with software testing and validation to ensure software updates are applied correctly.

Salary Range: £35,000 - £45,000 per annum, depending on experience.

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