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Business Development Manager
2 months ago
We are a leading supplier of managed business communications based in the Midlands. Our company prides itself on providing exceptional customer and operational support, which has earned us numerous awards, including O2's prestigious Direct Business Partner of the Year Award for 6 consecutive years.
Job PurposeAs a Business Development Manager, you will play a pivotal role in driving the growth and success of our business development efforts. This dual-function position requires a unique blend of hands-on lead generation, team leadership, and mentoring. You will be responsible for generating high-quality leads, booking appointments, leading, coaching, and mentoring a team of Business Development Executives (BDEs) to achieve their targets.
Key Responsibilities- Identify potential customers through research, cold calling, email campaigns, social media, and networking, tailoring your approach to their individual needs.
- Manage your pipeline, track interactions, and follow up consistently to secure appointments.
- Keep detailed records of all interactions and leads in the CRM system.
- Schedule appointments for the Business Development Manager to sit, collaborate with them to ensure smooth transitions from lead generation to deal closure.
- Provide ongoing coaching and mentorship to BDEs on lead generation, objection handling, and communication.
- Review team performance data to identify improvement areas and make necessary adjustments.
- Collaborate effectively across all teams to ensure a seamless experience for all customers.
- Promote a collaborative and supportive team culture that encourages growth and learning.
- Address performance issues, implement improvement plans, and step aside when escalation is necessary.
- Pursue ongoing professional development to stay current with industry best practices and enhance your own skills in business development, leadership, and management.
- Maths and English GCSEs
- Proven track record of successful lead generation and appointment setting in a B2B, KPI-driven environment
- Experience in mentoring, coaching, and managing a team of sales or business development professionals
- Experience communicating successfully with customers and negotiating
- Proficiency in using CRM systems, lead generation tools, and sales analytics software
- Strategic thinker with the ability to analyse data, identify trends, and implement effective strategies
- Previous leadership training
- Strong Leadership: Inspire, guide, and motivate a team toward achieving their goals, while fostering a positive and productive work environment.
- Excellent Communicator: Convey ideas clearly and persuasively, both within the team and when interacting with clients.
- Empathetic Mentor: Passionate about developing others, understanding individual team members' strengths and weaknesses, and experienced in providing tailored support.
- Results-Driven: Focused on achieving and exceeding targets, with a strong sense of accountability and ownership over team outcomes.
- Strategic Thinker: Able to see the big picture, align team efforts with broader company objectives, and adapt strategies as needed to stay ahead of the competition.
- Adaptable: Comfortable in a fast-paced, dynamic environment, and able to pivot strategies or approaches quickly in response to changing circumstances.
- Resilient: Possesses the mental toughness to handle setbacks, stay positive, and keep the team motivated even in challenging situations.
- Analytical Mindset: Skilled at analysing data, identifying trends, and using insights to make informed decisions and improve team performance.
- Proactive: Takes initiative to identify opportunities for improvement, both in their own work and within the team, and acts on them without waiting for direction.
- Collaborative: Work well with others, both within the team and across departments, to achieve common goals and ensure alignment with company objectives.
- Integrity: Demonstrates honesty, ethical behaviour, and a commitment to doing what's right, earning the trust and respect of the team and clients alike.
- Positive Attitude: Maintain a can-do attitude, even under pressure, and encourage the same mindset within the team.
- Competitive salary + uncapped commission structure
- Enhanced annual leave entitlement with the option to buy or sell additional days
- Employee recognition events, awards, and incentives
- Company sick pay
- Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access, and an employee assistance programme (EAP)
- Retail and hospitality discounts through Perkbox
- O2 Priority
We take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication and IT solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events. We embrace diversity and are committed to creating an inclusive environment where all individuals feel valued, respected, and heard.
