Systems Engineer Lead IQA

1 month ago

London, Greater London, United Kingdom Pearson Full time

About the Role

Pearson is seeking a highly skilled and experienced Systems Engineer to join our team as a Lead IQA. As a Lead IQA, you will be responsible for ensuring the safe, valid, and accurate assessment decisions are made from your allocated team of independent end-point assessors (IEAs) and IQAs.

Key Responsibilities

  • Contribute to the recruitment and training of new IEAs within the allocated team
  • Act as mentor for new IEAs within allocated team
  • Support IEAs to develop assessment practice through face-to-face and remote standardisation activities, including sharing best practice and identifying appropriate CPD activities
  • Undertake remote sampling of IEAs assessments, in line with the overarching sampling strategy
  • Accompany IEAs, remotely or on-site, when required
  • Provide advice/guidance to IEAs when using electronic systems
  • Contribute to the formative/summative RAG ratings of IEAs within allocated team
  • Contribute to ongoing analysis, lessons learned, and continuous improvement
  • Provide guidance, recommendation, and support to key internal and external stakeholders such as hosting EPA webinars
  • Maintain accurate records to withstand internal audit and external quality audit
  • Take an active role in own professional development
  • Maintain service level agreements and take corrective action where service level agreements are due to breach
  • Adhere and implement all Pearson and regulatory policies, procedures, and guidance documents
  • Support with enquiries and appeals, as required
  • Produce a quarterly report based on feedback from team leaders, internal quality assurers, and IEAs to identify any trends
  • Identify, report, and escalate any risks which could compromise the validity and accuracy of any end-point assessment

Requirements

  • Current DBS
  • Knowledge of prevent & safeguarding

Skills & Knowledge

  • Excellent written, verbal, and interpersonal skills, including the ability to effectively respond to conflicts
  • Ability to maintain accuracy, whilst processing high volumes of evidence
  • Excellent time management and organisational skills, with the ability to meet deadlines
  • Sufficient and relevant technical knowledge of the legislation, regulatory frameworks, systems, technology, tools, and processes associated with the EPA(s)
  • In-depth knowledge of the associated apprenticeship standard, assessment plan, specification, assessment instruments, and recording tools
  • Ability to assess, free from bias

Additional Requirements

  • Have personal IT equipment capable of running Pearson required software
  • Have a suitable broadband connection, Microphone, Headphones, and a webcam
  • Have a personal and secure email account
  • Have a postal address in the United Kingdom or Republic of Ireland, Guernsey, Jersey Isle of Man
  • Have the right to work in the UK
  • Allow additional time for travel, when making EPA arrangements

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