Direct to Consumer Wealth Operations Lead

4 weeks ago


Leeds, Leeds, United Kingdom Lloyds Banking Group Full time
About the Role

We have an exciting opportunity to join the Direct to Consumer Wealth Team as an Operations Manager. The successful candidate will lead and empower a customer-facing team responsible for Ready Made Products, including Ready Made Investments, Ready Made Pensions, and Whole of Market SIPP.

About the Team

The Direct to Consumer Wealth Team is responsible for delivering exceptional customer service to our customers. As an Operations Manager, you will be part of a dynamic team that is passionate about delivering high-quality products and services.

Key Responsibilities

* Develop and maintain expert knowledge on the Retirement Journey and stay informed about changes to Pension Regulations & industry trends, keeping your team up to date on relevant topics.
* Provide technical oversight & manage risks across the team by implementing effective controls and supervising to ensure compliance with regulatory requirements.
* Lead, empower, and develop a high-performing customer-facing team whilst fostering a positive and collaborative team culture by setting clear performance expectations & providing regular feedback.
* Build & maintain strong relationships with internal and external partners, collaborating to deliver new processes and drive improvements, acting as a key point of contact.
* Drive continuous improvement within the team finding opportunities to enhance service and drive efficiencies, implementing operational standards.
* Support change projects, coordinating plans and resources to adapt to a changing business, demonstrating a growth mindset, whilst balancing challenging priorities.

About Lloyds Banking Group

Lloyds Banking Group is a leading financial services company that is committed to helping Britain prosper. We are proud to be a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. As an Operations Manager, you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

What We Offer

* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies

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