Front Desk Team Lead

4 days ago


Torquay, Torbay, United Kingdom Andrew Brownsword hotels Full time

Hotel Reception Manager Role Overview

We're seeking an experienced and charismatic Front Desk Team Lead to join our dynamic hotel team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

About the Role

The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of reception staff. They will work closely with the Duty Management team to ensure seamless delivery of services and contribute to the overall success of the hotel.

Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, plus benefits such as:

  • Service charge and tips on top of basic pay
  • Awards and recognition for milestone anniversaries, including champagne, afternoon tea, or dinner
  • Opportunities for career progression and internal promotions
  • A comprehensive Employee Assistance Programme, offering confidential support and resources

Requirements and Qualifications

To be considered for this role, you'll need:

  • A proven track record in hospitality management, preferably in a similar position
  • Excellent leadership and communication skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and conflict resolution skills

Benefits Package

In addition to the above benefits, we offer:

  • Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform
  • Competitive rates across our family of hotels, including 25% off food & beverage and B&B deals starting from £25
  • Free meals when on duty

About Us

We are Andrew Brownsword Hotels, a collection of unique hotels that pride ourselves on delivering exceptional guest experiences. Our team members are passionate about creating memorable moments for our guests, and we're committed to supporting their growth and development.


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