Front Desk Team Lead
4 days ago
Hotel Reception Manager Role Overview
We're seeking an experienced and charismatic Front Desk Team Lead to join our dynamic hotel team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
About the Role
The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of reception staff. They will work closely with the Duty Management team to ensure seamless delivery of services and contribute to the overall success of the hotel.
Salary and Benefits
We offer a competitive salary of £25,000 - £30,000 per annum, plus benefits such as:
- Service charge and tips on top of basic pay
- Awards and recognition for milestone anniversaries, including champagne, afternoon tea, or dinner
- Opportunities for career progression and internal promotions
- A comprehensive Employee Assistance Programme, offering confidential support and resources
Requirements and Qualifications
To be considered for this role, you'll need:
- A proven track record in hospitality management, preferably in a similar position
- Excellent leadership and communication skills
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills
Benefits Package
In addition to the above benefits, we offer:
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform
- Competitive rates across our family of hotels, including 25% off food & beverage and B&B deals starting from £25
- Free meals when on duty
About Us
We are Andrew Brownsword Hotels, a collection of unique hotels that pride ourselves on delivering exceptional guest experiences. Our team members are passionate about creating memorable moments for our guests, and we're committed to supporting their growth and development.
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