Front of House Team Lead

3 weeks ago

Torquay, Torbay, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Lounges are unique establishments that rely on exceptional staff to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the high standards that set us apart. Your key responsibility will be to lead a team of 14 staff members, ensuring that every customer leaves satisfied. This is a challenging yet rewarding role that requires a natural talent for hospitality, excellent communication skills, and the ability to work under pressure.


The Benefits

  • Tips are shared equally among the team, based on hours worked.
  • Paid breaks are provided to ensure staff can recharge and maintain their energy levels.
  • Staff food is available on every shift, regardless of the number of hours worked.
  • Staff receive a 50% discount on food in all three brands from day one.
  • Staff are entitled to 28 days' holiday, inclusive of Bank Holidays, pro rata.
  • Competitions and incentives are available, including the opportunity to win an all-expenses-paid trip with one of our suppliers.
  • Staff are entitled to Christmas and Boxing Day off.
  • The company hosts an annual staff party, known as Loungefest.
  • Staff have access to emotional and practical support via the Licenced Trade Charity.
  • Staff can use Wagestream to manage their pay.
  • The company offers a company pension scheme.
  • Long service awards are presented to staff who have been with the company for a significant period.
  • There are opportunities for personal development and career progression in a fast-growing business.

What We're Looking For

  • You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member looking to take on a management role with a background in restaurants, bars, cafes, or coffee shops.
  • You will have experience working in a bar environment, serving freshly made food and drinks, and preparing food and drinks.
  • You will have a natural talent and passion for hospitality.
  • You will be extremely driven and relentless in overcoming challenges or obstacles.
  • You will have good literacy skills and excellent attention to detail to support reporting on KPIs.
  • You will have good communication skills and the ability to build rapport and trust.
  • You will be a self-motivator who can work at pace with limited supervision, adhering to pressure and timescales.
  • You will have strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok.

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