Senior Operations Manager

2 days ago

Burton upon Trent, Staffordshire, United Kingdom Boots Full time
About the Role

The Control Manager will play a crucial role in helping the organization achieve its Agile Transformational goals. This involves embedding an Agile culture, methodology, tools, and techniques to help teams maintain a delivery and learning cadence that focuses on delivering value against organizational outcomes, while remaining creative and dynamic.

Key Responsibilities:
  • Provide shift management of warehouse management systems to ensure orders are fulfilled and KPIs and SLAs are achieved, monitoring daily workload progress and taking necessary actions to ensure timely completion.
  • Manage, lead, and motivate a specialist team of Assistant Control Managers.
  • Analyze issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution, ensuring issues and their resolution are documented accurately and best practices are shared with other Control Room Managers.
  • Work with departmental managers, planning managers, and Knapp engineering managers to control and highlight requirements for current day and future day workload requirements.
  • Manage on-site severity 1 issues with any of the Burton systems, including owning communications to senior stakeholders.
Requirements:
  • Experience managing a technical team, IT equipment, and resolving system-related problems.
  • Experience of writing/developing management reports, working with automated warehouse systems, and controlling use and repairs of IT equipment.
  • Exposure to project-based work, warehouse processes, and flows, and extensive operational and people management skills.
  • A self-starter who can be an ambassador for the company and functional culture.
  • Demonstrate a flexible and adaptable approach, be able to resolve conflicts, maintain relationships, and influence performance.
About the Team:

The Control Team fulfills our customers' requirements in an increasingly digital environment. This exciting, fast-paced environment ensures all customers' orders reach the customers on time and in the most efficient way. Key cross-functional working with other supply chain and teams provides excellent customer service with a mindset of customer excellence.

Our Benefits:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
  • Access to free, 24/7 counseling and support through TELUS Health, our Employee Assistance Programme.

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