Furniture Industry Liaison Representative

6 days ago


Hinckley, Leicestershire, United Kingdom Hammonds Furniture Limited Full time

As a Client Experience Manager Director Relations at Hammonds Furniture Limited, you will play a pivotal role in ensuring exceptional customer service and representing the leadership team. This involves building and nurturing relationships with valued customers while handling escalated complaints addressed to directors.

Key Responsibilities:
  • Develop and maintain strong relationships with clients
  • Resolve complex customer complaints and disputes efficiently
  • Provide tailored solutions to meet customer needs
  • Maintain a customer-centric approach at all times

To excel in this role, you must possess excellent written communication skills, confidence in handling complex problems, and prioritisation of customer needs. Effective planning, organisational abilities, respect for diversity and equality, and willingness to take ownership and be accountable are essential. The ideal candidate will also have a deep understanding of consumer rights legislation and telephone etiquette.

With an estimated salary of £40,000 - £55,000 per annum, depending on location, this is an excellent opportunity to join a family-run business that values its employees and offers opportunities for growth and development.



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