Senior Business Operations Officer

2 months ago

Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Business Support Officer to join our team at CRA GROUP LIMITED. As a key member of our operations team, you will be responsible for providing administrative support to our business units, ensuring the smooth operation of our day-to-day activities.

Key Responsibilities
  • Provide exceptional customer service to internal and external stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage and maintain accurate and up-to-date records, databases, and files, ensuring compliance with company policies and procedures.
  • Process and manage administrative tasks, including data entry, document preparation, and correspondence.
  • Collaborate with cross-functional teams to achieve business objectives, providing support and assistance as needed.
  • Develop and maintain effective relationships with internal stakeholders, including senior management, team leaders, and colleagues.
  • Stay up-to-date with company policies, procedures, and best practices, ensuring compliance and adherence to regulatory requirements.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong organizational and time management skills, with the ability to meet deadlines and deliver results.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Experience with CRM platforms and Google Mail is desirable.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Business Support Officer looking for a new challenge, please submit your application.

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