Senior Business Operations Officer

2 months ago


Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Business Support Officer to join our team at CRA GROUP LIMITED. As a key member of our administration team, you will be responsible for providing vital frontline support to process adult safeguarding alerts and adult social care requests received by email.

Key Responsibilities:

  • Business administration and data processing of adult social requests
  • Providing effective and consistent customer service over the phone, online, and in person
  • Dealing with a variety of administrative and data entry processes
  • Managing complex and sensitive emails in a professional and timely manner
  • Flexible hybrid working including a minimum of 2 days in the Civic offices after training

Requirements:

  • Excellent digital communication skills
  • Extensive experience in a customer service environment
  • Ability to deal with sensitive and complex inquiries
  • Ability to be flexible and reactive to work pattern demands
  • Experience and confidence in using CRM platforms and Google Mail
  • Experience and knowledge in adult social care admin setting is desirable

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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