Senior Business Support Officer

4 weeks ago


Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time

Temporary cover is required to support the transformation of a service within a South London based Local Authority.

The successful candidate will be responsible for providing vital front line admin cover to process adult safeguarding alerts and adult social care requests received by email.

The role involves:

Business administration and data processing of adult social requests.

Providing effective and consistent customer service over the phone, online, and in person.

Dealing with a variety of administrative and data entry processes.

Managing complex and sensitive emails in a professional and timely manner.

Flexible hybrid working including a minimum of 2 days in the Civic offices after training.

Key Responsibilities:

Reporting to a Senior Team Leader or Team Manager.

Ensuring statutory requirements and time scales are met.

Understanding personal responsibility regarding confidentiality, data protection, and information governance.

Updating and maintenance of data.

Processing referrals and applications.

Actioning correspondence, emails, and phone calls.

Supporting the management of client relationships and expectations.

Contributing to continual service review and development.

Ensuring attendance and constructive participation in supervisions, appraisals, and team meetings in line with Council standards.

Completing mandatory e-learning and training.

Essential Requirements:

Excellent digital communication skills.

Extensive experience in a customer service environment.

Ability to deal with sensitive and complex enquiries.

Ability to be flexible and reactive to work pattern demands.

Experience and confidence in using CRM platforms and Google Mail.

Experience and knowledge in adult social care admin settings is desirable.



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