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Senior Business Operations Officer

2 months ago

Sutton Coldfield, Birmingham, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Business Support Officer to join our team at CRA GROUP LIMITED. As a key member of our administration team, you will be responsible for providing vital frontline support to process adult safeguarding alerts and adult social care requests received by email.

Key Responsibilities
  • Business administration and data processing of adult social requests
  • Providing effective and consistent customer service over the phone, online, and in person
  • Dealing with a variety of administrative and data entry processes
  • Managing complex and sensitive emails in a professional and timely manner
  • Flexible hybrid working including a minimum of 2 days in the Civic offices after training
Key Duties/Accountabilities
  • Reporting to Senior Team Leader or Team Manager
  • Ensuring statutory requirements and time scales are met
  • Understanding personal responsibility regarding confidentiality, data protection, and information governance
  • Updating and maintenance of data
  • Processing referrals and applications
  • Actioning correspondence, emails, and phone calls
  • Supporting the management of client relationships and expectations
  • Contributing to continual service review and development
  • Ensuring attendance and constructive participation in supervisions, appraisals, and team meetings in line with Council standards
  • Completing mandatory e-learning and training
Essential Experience Required
  • Excellent digital communication skills
  • Extensive experience in a customer service environment
  • Ability to deal with sensitive and complex inquiries
  • Ability to be flexible and reactive to work pattern demands
  • Experience and confidence in using CRM platforms and Google Mail
  • Experience and knowledge in adult social care admin setting is desirable