E-commerce Quality Assurance Manager
2 weeks ago
E-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. We are looking for a highly skilled Moderation QA Strategy Program Manager to join our team in EMEA.
The successful candidate will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery. You will work closely with cross-functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience.
We estimate the salary for this position to be around $120,000 - $180,000 per year, depending on your qualifications and experience. If you have a strong background in e-commerce, online safety, quality analysis, or a related field, we encourage you to apply.
About the Team
The GNE team is responsible for ensuring user satisfaction by implementing policies, rules, and systems that guarantee high-quality standards. Our goal is to create a safe and trustworthy environment for all users, sellers, and creators. We believe that our team members should be passionate about innovation, collaboration, and continuous improvement.
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