FM Support Assistant

5 days ago

Basingstoke, Hampshire, United Kingdom Connect2Hampshire Full time
About the Role

To provide an efficient and effective service for visitors and staff within a busy environment.

Key Responsibilities:

  • Provide an excellent 'front of house' customer service.
  • Responding to telephone calls in a professional manner.
  • Answer queries from members of staff.
  • Assist with incoming and outgoing post and deliveries.
  • Check facilities, tidying of resource areas.
  • Provision and supply of stationery to staff including delivery, stock taking.
  • Complete online electronic orders for stationery and cleaning supplies.
  • Liaison with staff and building users on routine FM services.
  • Assist with statutory testing within the building eg. weekly fire alarm testing.
  • Report building faults accurately reporting the information.
  • Report any problems or hazards to senior staff.
  • Accurate completion of various records manually and online.
  • Deadline driven, so able to work to time efficiently.

Requirements:

  • GCSE or equivalent Grade A-C in Maths and English, or relevant experience in similar role.
  • Approachable with excellent communications and interpersonal skills showing diplomacy and tact.
  • Customer services skills and confidence to interact with visitors.
  • Able to follow routines, guidelines and set procedures.
  • Able to work under own initiative but also be a team player.
  • Able to seek guidance from appropriate contacts when required.
  • Able to instigate appropriate response to a first aid situation.
  • Able and willing to act as a Fire Marshal - training will be given.
  • Able to respond in a calm, sensitive manner when required.

About Us:

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

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