Assistant Manager
2 days ago
We are seeking an experienced Assistant Manager to join our team at Brackenrigg Inn, located in the heart of the Lake District. As a key member of our management team, you will be responsible for supporting and managing the day-to-day operations of the inn, ensuring exceptional guest experiences and driving business growth.
Key Responsibilities- Support and manage the inn's operations, including managing staff, inventory, and finances.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Work closely with the head chef to deliver exceptional dining experiences and promote our passion for food in a lakeside location.
- Manage the financial performance of the inn, including revenue, payroll, and overheads budgets.
- Ensure all revenue, payroll, and overheads budgets are met.
- Support the manager with rotas and working on team utilisation.
- Liaise with the pub manager to successfully deliver the service.
- Ensure check in/check outs are completed to company standard.
- Support Housekeeping to help drive standards.
- Learn all systems required to carry out duties.
- Take care of Guests Billing.
- Ensure all complaints and feedback are managed to company standard. Provide a sympathetic ear to any complaints received.
- Manage the ongoing training, development, and performance of the Brackenrigg Team. Promote and lead a culture of continual professional development.
- Oversee all ordering and deliveries to ensure good stock control and minimal wastage.
- Ensure a safe environment for both staff and guests and adhere to the company's health and safety policy and procedures.
- Supervisor experience in a similar setting.
- Previous experience of managing a team.
- A good knowledge of customer care/complaint handling.
- Minimum of Maths and English Grade C or above qualification.
- Attention to detail and ability to maintain accurate records.
- Good working knowledge of Microsoft Word & Excel.
- First Aid.
- Health and Safety.
- Food hygiene.
- Computer literate.
- Good communication skills.
- Ability to work in a busy environment.
- Ability to work on a variety of tasks simultaneously.
- Confidence in dealing with staff and guests.
- Good Leader.
- Experience in cash handling.
- Budgetary/costing experience.
- Responsible.
- Confident.
- Care about our team and our environment.
- A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater.
- Excellent career prospects in an ever-expanding organisation.
- Special rates for you and your friends & family to stay at Another Place, Brackenrigg Inn and Watergate Bay Hotel.
- Team discounts on treatments in Swim Club.
- Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse & Brackenrigg Inn.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.
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