Luxury Boutique Supervisor

2 weeks ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

Job Title: Supervisor - Luxury Fashion Retail

Job Summary:

We are seeking a highly motivated and experienced Supervisor to lead our team at our luxury Alderley Edge boutique. As a key member of our store management team, you will be responsible for driving the commercial performance of the boutique and delivering an exceptional customer experience.

Key Responsibilities:

• Drive sales growth and achieve commercial targets through effective leadership and customer engagement

• Oversee and execute all operational responsibilities related to running the store, including inventory management and visual merchandising

• Build and maintain strong relationships with customers to inspire fashion styling and drive sales

• Utilize Flannels' clienteling tool to create and maintain customer profiles and build a personal client book

• Research and source products to satisfy clients' requests and needs

• Monitor and respond to customer inquiries in a timely and professional manner

• Collaborate with internal departments to improve the overall customer journey and provide feedback on client trends

• Ensure timely outreach to all clients and act as an advocate for Flannels

• Achieve yearly targets and KPIs

Requirements:

• Fashion or Marketing degree, or previous experience in a luxury consumer retail sector

• Background in a retail leadership management role

• Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills

• Experience working in a personal shopping/styling role is desired

• Deep product and brand awareness in the luxury goods market and high net worth client base

• Strong work ethic and ability to think outside the box and problem solve to strict deadlines

• An eye for detail and outstanding organisational skills

• Hyper-interest in global fashion trends and the luxury market

• Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system

Working Hours: This is a store-based role, based at our Alderley Edge location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.

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