Home Claims Specialist

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Group Full time

Unlock Your Potential as a Home Claims Specialist

Suncorp is seeking a skilled and compassionate individual to join our Claims Customer Service team. As a Home Claims Specialist, you will play a vital role in helping our customers navigate the claims process and providing exceptional customer service.

Key Responsibilities:

  • Deliver outstanding customer service by providing timely and effective solutions to customer inquiries
  • Be the primary point of contact for customers who have experienced loss or damage to their home and/or contents
  • Triage and progress claims as far as possible on the first call, ensuring a seamless experience for our customers
  • Provide support to customers with existing claim enquiries, ensuring they receive the right support at the right time
  • Contribute to maintaining a balanced team culture that prioritizes people, customers, risk, and performance

Requirements:

  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles
  • Proficiency in using computer systems and ability to navigate multiple systems
  • Strong verbal communication skills to listen, build rapport, and effectively convey complex information
  • High level of resilience, empathy, and adaptability to handle various customer situations
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback

What We Offer:

  • Competitive salary and superannuation package
  • Employee discounts and rewards
  • Parental leave and wellness initiatives

About Suncorp:

Suncorp is a leading Australian financial services company committed to building futures and protecting what matters. We value diversity, inclusion, and customer obsession, and we're passionate about delivering exceptional experiences.



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