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Home Claims Specialist
2 months ago
Unlock Your Potential as a Home Claims Specialist
Suncorp is seeking a skilled and compassionate Home Claims Specialist to join our dynamic team. As a key member of our Claims Customer Service team, you will play a vital role in delivering exceptional customer experiences and resolving claims efficiently.
Key Responsibilities:
- Provide timely and effective solutions to customer inquiries, ensuring their claims are processed smoothly and efficiently.
- Be the first point of contact for customers who have experienced loss or damage to their property and/or belongings, providing empathetic and professional support.
- Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers.
- Work collaboratively with internal stakeholders to ensure seamless claim resolution and customer satisfaction.
- Contribute to maintaining a balanced team culture that prioritizes people, customers, risk, and performance.
Requirements:
- Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and effectively convey complex information.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
- Employee discounts and rewards program.
About Suncorp:
Suncorp is a leading Australian financial services company, committed to building futures and protecting what matters. We value diversity, inclusion, and employee well-being, and offer a range of benefits and programs to support our people.
