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Job Summary
We are seeking a highly skilled and customer-focused Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience when making a claim.
Key Responsibilities
- Communicate with customers to discuss their claim options and provide clear and concise information about the repair process.
- Prioritize and manage a high-volume caseload to ensure that claims are resolved efficiently and effectively.
- Work closely with internal stakeholders to ensure that claims are processed accurately and in a timely manner.
- Identify and escalate any potential issues or concerns to ensure that they are addressed promptly.
- Provide excellent customer service and ensure that customers are satisfied with the outcome of their claim.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Hastings Direct
Hastings Direct is a leading provider of insurance and financial services. We are committed to delivering exceptional customer service and providing our customers with the best possible experience. We are proud to offer a range of benefits and perks to our employees, including a competitive salary and benefits package, opportunities for professional growth and development, and a dynamic and supportive work environment.
