Income and Administration Officer
4 days ago
We are seeking a highly skilled and motivated Income and Administration Officer to join our team at Riverside. As a key member of our income management team, you will play a vital role in ensuring that our customers receive the support they need to sustain their tenancies and maximise their rental income.
Key Responsibilities- Manage arrears and rent collection, working closely with customers and colleagues to provide advice and guidance on payment plans and financial inclusion.
- Collaborate with colleagues to deliver income administration across a defined number of properties, ensuring that customers have a clear understanding of their responsibilities regarding rent and service charges.
- Provide guidance and advice to customers on effective tenancy sustainment approaches, signposting to relevant resources and making referrals to the Riverside Income Maximisation Team when necessary.
- Administer petty cash and maintain accurate records of income and expenditure, generating and communicating rent statements to customers and colleagues as required.
- Collaborate with colleagues to deliver income management delivery, producing reports and other written documentation as needed.
- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Excellent communication skills, with the ability to provide advice and support to customers who are facing a range of issues.
- Be a team player, with a resilient and can-do attitude, and be confident in making decisions to deal with effective rent arrears management.
- Competent level of literacy, numeracy, administrative and IT systems skills, with the ability to produce reports and other communications.
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us deliver our mission. As a Riverside employee, you’ll enjoy competitive pay and generous pension, 28 days holidays plus bank holidays, flexible working options, investment in your learning and personal development, and a wide range of benefits.
We are inclusive, valuing diversity in all its forms and fostering a workplace where all individuals are respected, empowered, and heard. We operate a Guaranteed Interview Scheme for any applicant who declares they have a disability, and we are a Disability Confident Employer.
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