Income and Administration Officer
2 days ago
We are seeking a highly skilled and motivated Income and Administration Officer to join our team at Riverside. As a key member of our income management team, you will play a vital role in ensuring that our customers receive the support they need to sustain their tenancies and maximise their rental income.
Key Responsibilities- Manage arrears and rent collection, working closely with customers and colleagues to provide advice and guidance on tenancy sustainment and income maximisation.
- Provide excellent customer service, responding to customer queries and concerns in a professional and empathetic manner.
- Collaborate with colleagues to develop and implement effective tenancy sustainment approaches, ensuring that customers receive the support they need to maintain their tenancies.
- Administer petty cash and maintain accurate financial records, ensuring that all transactions are properly recorded and accounted for.
- Generate and communicate rent statements to customers and colleagues, ensuring that all information is accurate and up-to-date.
- Assist with the monitoring of income and expenditure, identifying areas for improvement and implementing changes as necessary.
- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Excellent communication and interpersonal skills, with the ability to provide advice and guidance to customers and colleagues.
- Ability to work collaboratively as part of a team, with a flexible and resilient attitude.
- Competent level of literacy, numeracy, and administrative skills, with the ability to produce reports and other communications.
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us.
At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability.
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Income and Administration Officer
1 week ago
Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Income and Administration Officer. As a key member of our team, you will play a vital role in providing income management advice, guidance, and support to customers and colleagues.Key ResponsibilitiesManage arrears and rent collection, working in partnership with...
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Income and Administration Officer
1 week ago
Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Income and Administration Officer. As a key member of our team, you will play a vital role in providing income management advice, guidance, and support to customers and colleagues.Key ResponsibilitiesManage arrears and rent collection, working in partnership with...
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Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated Income and Administration Officer to join our team at Riverside. As a key member of our income management team, you will play a vital role in ensuring that our customers receive the support they need to sustain their tenancies and maximise their rental income.Key ResponsibilitiesManage arrears and...
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Income and Administration Officer
4 days ago
Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated Income and Administration Officer to join our team at Riverside. As a key member of our income management team, you will play a vital role in ensuring that our customers receive the support they need to sustain their tenancies and maximise their rental income.Key ResponsibilitiesManage arrears and...
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Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Income and Administration Officer. As a key member of our team, you will play a vital role in providing income management advice, guidance, and support to customers and colleagues.Key ResponsibilitiesManage arrears and rent collection, working in partnership with...
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Income and Administration Officer
2 weeks ago
Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Income and Administration Officer. As a key member of our team, you will play a vital role in providing income management advice, guidance, and support to customers and colleagues.Key ResponsibilitiesManage arrears and rent collection, working in partnership with...
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Income and Administration Officer
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Workington, Cumbria, United Kingdom Riverside Full timeAbout the RoleWe are seeking a highly skilled and motivated Income and Administration Officer to join our team at Riverside. As a key member of our income management team, you will play a vital role in ensuring that our customers receive the support they need to sustain their tenancies and maximise their rental income.Key ResponsibilitiesManage arrears and...
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