IT Support Specialist

3 weeks ago


Stanley, Durham, United Kingdom Nicholsons Full time
Job Description:

We are seeking a highly skilled IT Support Specialist to join our team at Nicholsons. As an ICT Support Technician, you will be responsible for delivering all aspects of ICT support and service from onboarding, through maintaining and training to the offboarding of users and assets.

Key Responsibilities:

  • Support Requests: Responding to support requests, logging issues, reviewing requirements against internal policies and processes, prioritising responses, delivering technical support and hands-on issue resolution to standard operating procedures
  • System Maintenance: Maintaining and supporting company systems, such as Windows clients, servers and networks
  • Cyber Security: Maintaining cyber security protection and resilience regimes (firewalls, backups, antivirus)
  • Network Devices: Maintaining and supporting network devices such as PCs, phones, mobiles, printers, switches
  • Information Security: Maintaining information security and cyber security records to support audit and compliance

Requirements:

  • Confidence and Teamwork: Be a confident, pro-active, autonomous team-worker with strong organisational skills
  • Customer Service: Delivered excellent, responsive customer-focused service and support
  • User and Asset Lifecycle: Supported the full life cycle for both users and assets (onboarding to offboarding)
  • Technical Skills: Managing and maintaining Windows Domain, PCs, Microsoft Exchange, Microsoft Office
  • Security: Securing Windows clients, servers, and networks

About You:

  • Business Experience: Have worked in fast-moving small business environments
  • Information Security Frameworks: Have experience of ISO27001 or other information security frameworks
  • Cyber Security Frameworks: Have experience of Cyber Essentials or other cyber security frameworks
  • Disaster Recovery: Have supported disaster recovery activities
  • Qualifications: Have relevant professional qualifications, certifications, or equivalent

Benefits:

  • Pension Scheme: Private pension scheme
  • Performance Bonus: Non-contractual Business Performance Related Bonus
  • Holiday Time: 23 days annual leave (rising with service) plus Bank Holidays
  • Working Hours: Working week over 5 days with an early Friday finish, offering excellent work/life balance


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