ICT Support Specialist
4 weeks ago
We are seeking an experienced ICT Support Specialist to join our team at Nicholsons. The successful candidate will be responsible for delivering all aspects of ICT support and service, including onboarding, maintenance, training, and offboarding of users and assets.
Key Responsibilities:
• Respond to support requests, log issues, review requirements against internal policies and processes, prioritize responses, deliver technical support, and resolve issues according to standard operating procedures.
• Maintain and support company systems, such as Windows clients, servers, and networks.
• Maintain cyber security protection and resilience regimes (firewalls, backups, antivirus).
• Maintain and support network devices such as PCs, phones, mobiles, printers, switches.
• Maintain information security and cyber security records to support audit and compliance.
Requirements:
• Proven skills and experience in ICT support and service delivery.
• Confident, proactive, autonomous team-worker with strong organizational skills.
• Delivered excellent, responsive customer-focused service and support.
• Supported the full life cycle for both users and assets (onboarding to offboarding).
• Managing and maintaining Windows Domain, PCs, Microsoft Exchange, Microsoft Office.
• Securing Windows clients, servers, and networks.
The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience.
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ICT Support Technician Role
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