Technical Service Delivery Expert
3 weeks ago
Nicholsons is a global specialist in the design and manufacture of high-temperature metal seals. We are seeking a skilled Technical Service Delivery Expert to join our team. This role requires delivering all aspects of ICT support and service, including onboarding, maintenance, training, and offboarding of users and assets.
Responsibilities:
1. Provide ICT support and service to meet business needs.
2. Develop and maintain technical documentation, procedures, and knowledge base articles.
3. Conduct IT audits, risk assessments, and security reviews to ensure compliance with company policies and industry standards.
4. Collaborate with cross-functional teams to implement new technologies and solutions.
5. Analyze and troubleshoot technical issues, identifying root causes and implementing corrective actions.
Requirements:
• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 3+ years of experience in ICT support and service delivery, preferably in a fast-paced small business environment.
• Proven track record of delivering high-quality technical support and services.
• Strong understanding of ITIL frameworks, ITSM tools, and other relevant technologies.
• Excellent communication, problem-solving, and analytical skills.
The estimated salary for this position is £38,000 - £48,000 per annum, depending on experience.
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