Administrative Assistant

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Saddle Skedaddle Full time
Job Description

Job Title: Travel Administrator

Location: Newcastle Upon Tyne (hybrid working available)

Salary: £22,500

Hours: 37.5 hours a week, Monday to Friday, 09:00 to 17:30

About the Role:

This is an exciting opportunity to join our Customer Experience team as a Travel Administrator. As a key member of our team, you will be responsible for providing administrative support to ensure key elements of our customer journey happen in a timely manner. You will also be involved in maintaining and updating customer-facing information, communicating with partners and suppliers, and processing customer balances.

Key Responsibilities:

  • General office administration
  • Maintaining and updating customer-facing information
  • Maintaining trip final information
  • Communicating with partners and suppliers
  • Processing customer balances
  • Assisting in the preparation of final tour information
  • Sending out customer feedback requests
  • Communicating with operational partners to request tour information
  • Processing bookings
  • Covering selected Travel Consultant duties during periods of absence
  • Handling incoming phone calls and live chats before referring to the appropriate Travel Consultant
  • Supporting with additional duties and projects as required

What We Offer:

  • Fully paid staff trip a year to experience a Skedaddle holiday
  • 20% discount off further trips, including for close friends and family
  • Hybrid working options after induction
  • Training and development to support personal growth
  • Discounts on food and drink at our onsite café, The Cycle Hub
  • Access to company bikes
  • Discounts on bikes, parts, accessories, and kit
  • Informal office environment with bike storage, staff kitchen, hot drinks, casual dress, and great views of Newcastle
  • 23 days' holiday per year plus Bank Holidays
  • Annual salary reviews
  • Company pension scheme
  • Enhanced maternity, paternity, and parental leave

About Us:

Saddle Skedaddle is a global company that values diversity, inclusivity, and individuality. We welcome candidates from a wide range of backgrounds and experiences. Join our team and be part of a passionate and caring community that delivers unforgettable cycling holidays.

How to Apply:

Please send a CV and covering letter to careers@skedaddle.com or call 0191 265 1110 for a confidential chat with one of our team members.



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