Administrative Assistant
2 weeks ago
Job Title: Travel Administrator
Location: Newcastle Upon Tyne (hybrid working available)
Salary: £22,500
Hours: 37.5 hours a week, Monday to Friday, 09:00 to 17:30
About the Role:
This is an exciting opportunity to join our Customer Experience team as a Travel Administrator. As a key member of our team, you will be responsible for providing administrative support to ensure key elements of our customer journey happen in a timely manner. You will also be involved in maintaining and updating customer-facing information, communicating with partners and suppliers, and processing customer balances.
Key Responsibilities:
- General office administration
- Maintaining and updating customer-facing information
- Maintaining trip final information
- Communicating with partners and suppliers
- Processing customer balances
- Assisting in the preparation of final tour information
- Sending out customer feedback requests
- Communicating with operational partners to request tour information
- Processing bookings
- Covering selected Travel Consultant duties during periods of absence
- Handling incoming phone calls and live chats before referring to the appropriate Travel Consultant
- Supporting with additional duties and projects as required
What We Offer:
- Fully paid staff trip a year to experience a Skedaddle holiday
- 20% discount off further trips, including for close friends and family
- Hybrid working options after induction
- Training and development to support personal growth
- Discounts on food and drink at our onsite café, The Cycle Hub
- Access to company bikes
- Discounts on bikes, parts, accessories, and kit
- Informal office environment with bike storage, staff kitchen, hot drinks, casual dress, and great views of Newcastle
- 23 days' holiday per year plus Bank Holidays
- Annual salary reviews
- Company pension scheme
- Enhanced maternity, paternity, and parental leave
About Us:
Saddle Skedaddle is a global company that values diversity, inclusivity, and individuality. We welcome candidates from a wide range of backgrounds and experiences. Join our team and be part of a passionate and caring community that delivers unforgettable cycling holidays.
How to Apply:
Please send a CV and covering letter to careers@skedaddle.com or call 0191 265 1110 for a confidential chat with one of our team members.
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