Proactive Sales Support Specialist

3 days ago


High Wycombe, Buckinghamshire, United Kingdom Chiltern Recruitment Full time
About the Opportunity

A leading provider of bespoke business solutions in High Wycombe seeks a Proactive Sales Support Specialist to join their dynamic team. As a key member of the team, you will play a vital role in supporting sales operations and ensuring an exceptional customer experience.

This is a challenging and rewarding role that requires a customer-focused mindset, excellent communication skills, and a proven ability to work independently and collaboratively within a team.

Key Responsibilities:

  • Handle inbound calls and emails, resolving customer enquiries and processing orders promptly.
  • Accurately process standard, forward, and call-off orders while maintaining meticulous records.
  • Support account managers by preparing quotations, conducting follow-ups, and coordinating with suppliers.
  • Oversight of outbound shipments, ensuring customs documentation compliance, and managing transport logistics to optimise costs.
  • Generate reports on sales metrics and order performance using Power BI.
  • Maintenance of accurate customer account details and adherence to data protection regulations.
  • Participation in ad hoc projects and provision of cross-departmental support as required.

Benefits:

  • 23 days' holiday, plus UK bank holidays, increasing to 25 days after five years.
  • Holiday buying scheme (up to five additional days).
  • Annual bonus (subject to business performance).
  • Cycle scheme, life insurance, and modern facilities.
  • Health cash plan after one year, covering dental, optical, physiotherapy, and more.
  • Career development opportunities and regular training.
  • Free on-site parking and participation in employee social events.

Working Hours:

38.5 hours per week:

Monday to Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 3:30 pm

Estimated Salary: £28,000 - £35,000

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