Proactive Sales Support Specialist
3 days ago
A leading provider of bespoke business solutions in High Wycombe seeks a Proactive Sales Support Specialist to join their dynamic team. As a key member of the team, you will play a vital role in supporting sales operations and ensuring an exceptional customer experience.
This is a challenging and rewarding role that requires a customer-focused mindset, excellent communication skills, and a proven ability to work independently and collaboratively within a team.
Key Responsibilities:
- Handle inbound calls and emails, resolving customer enquiries and processing orders promptly.
- Accurately process standard, forward, and call-off orders while maintaining meticulous records.
- Support account managers by preparing quotations, conducting follow-ups, and coordinating with suppliers.
- Oversight of outbound shipments, ensuring customs documentation compliance, and managing transport logistics to optimise costs.
- Generate reports on sales metrics and order performance using Power BI.
- Maintenance of accurate customer account details and adherence to data protection regulations.
- Participation in ad hoc projects and provision of cross-departmental support as required.
Benefits:
- 23 days' holiday, plus UK bank holidays, increasing to 25 days after five years.
- Holiday buying scheme (up to five additional days).
- Annual bonus (subject to business performance).
- Cycle scheme, life insurance, and modern facilities.
- Health cash plan after one year, covering dental, optical, physiotherapy, and more.
- Career development opportunities and regular training.
- Free on-site parking and participation in employee social events.
Working Hours:
38.5 hours per week:
Monday to Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 3:30 pm
Estimated Salary: £28,000 - £35,000-
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