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Software Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Software Customer Service Agent to join our dynamic team at Software Works for You Ltd. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Customer Support: Respond to customer inquiries and provide timely and accurate assistance via various communication channels.
- Issue Resolution: Identify and resolve customer issues by implementing effective solutions and collaborating with internal teams.
- Relationship Building: Build and maintain strong, long-lasting relationships with customers through proactive communication and issue resolution.
- Technical Training: Provide technical training and support on our software products to customers, ensuring they achieve the value they seek from our solutions.
- Collaboration: Work closely with other departments to ensure a seamless customer experience and achieve team performance goals.
- Account Management: Handle account setup, including adding and removing users/licenses, and assist with cancellation and off-boarding processes.
- Technical Support: Address basic API and syncing issues, assist with customer data imports, and respond to customer inquiries about software and integration issues.
- Product Demonstrations: Conduct software demos to showcase product features and benefits.
- Training and Setup: Facilitate software training sessions and assist with initial setup.
- Experience: Previous experience in telephone customer service (minimum 1 year).
- Communication Skills: Excellent communication skills, both written and verbal.
- Problem-Solving: Strong problem-solving abilities and attention to detail.
- Customer-Centric: Patience and a customer-centric mindset.
- Technical Skills: Proficiency with various software tools and the ability to quickly learn new systems.
- Relationship Building: Ability to build long-lasting relationships with customers.
- Goal-Oriented: Goal-oriented with a positive attitude and self-motivation.
