Transport Shift Supervisor

We are seeking a highly motivated and experienced LGV Shift Supervisor to join our team at Ocado Group. As a key member of our logistics operations, you will play a crucial role in managing and supervising the LGV team, ensuring operational excellence, adherence to safety standards, and the delivery of outstanding service to our customers.

• Support the management of the LGV operation in an efficient and professional manner, ensuring all targets are met without loss in performance to the business.
• Monitor, oversee, and organize shift operations, including fleet, facilities, and people management.
• Effectively communicate at both group and one-to-one level to all LGV drivers, shunters, and banksmen, internal departments, and outside service providers.
• Work with the management team, taking a lead in representing the brand, inspiring and motivating the site team, and engaging with them while at all times demonstrating the company culture and values.
• Proactively support the management of the LGV drivers and LGV operation, ensuring we are compliant with all of our obligations to the Traffic Commissioner.
• Effectively support the LGV team, ensuring all runs are completed in a timely manner, enabling the business as a whole to exceed the customer's expectations.

• Good numerical skills, able to read and understand numerical data. Ability to set and work within a target/KPI-driven framework.
• Strong communication skills - verbal and written, with the ability to interact positively at all levels.
• PC literate (Excel, Google Operating Systems), Microsoft user - basic level.
• Management or supervisory experience, particularly in managing large groups.
• Self-motivation, ambition, and confidence.
• Adaptability and ability to work under pressure.
• Management of people in teams, internal and external customer service skills. Analytical and numerate.
• Current UK Driving Licence.
• Experience of being on an Operator's Licence.
• Clear communicator and motivator.

• Wellbeing support through Apps and an Employee Assistance Programme.
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase).
• Pension scheme (various options available, including employer contribution matching up to 7%).
• Private Medical Insurance.
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete).
• Train Ticket loan (interest-free).
• Cycle to Work Scheme.
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices.
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices.
• Opportunity to participate in Sharesave and Buy as You Earn share schemes.
• 15% discount on Ocado.com and free delivery for all employees.
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary).

Ocado Group is an equal opportunities employer and makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

We are excited to announce that we have a fantastic LGV Shift Supervisor position available at LGV Erith. Are you a Delivery Driver, Warehouse Operative, or LGV Driver? Do you want to develop your skills and expertise in pursuit of becoming a member of our Management Team? Are you ready to start your Ocado Career while gaining invaluable experience?

Why Ocado?

We've got you covered. Embark on a journey of well-being and fulfillment at Ocado Logistics. We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being.

About the Role:

To support the management of the LGV operation in an efficient and professional manner, ensuring all targets are met without loss in performance to the business, across a variety of shift patterns within the department management structure. To monitor, oversee, and organize shift operations, including fleet, facilities, and people management. To effectively communicate at both group and one-to-one level to all LGV drivers, shunters, and banksmen, internal departments, and outside service providers. To work with the management team, taking a lead in representing the brand, inspiring and motivating the site team, and engaging with them while at all times demonstrating the company culture and values.

This role involves working on a rotating schedule, including weekends, with an average of 42 hours per week. The schedule follows a 4-on-4-off pattern, where shifts alternate between day and night. The shift hours are from 07:00 - 19:00 and 19:00 - 07:00, providing a balanced and consistent work pattern.

You will be:

The LGV Shift Supervisor is responsible for supporting the management of personnel by company policies and procedures. Being at the forefront of people management on our site will involve dealing with employee issues professionally, providing feedback when necessary, and ensuring that all team members receive the required training. Collaborating with the Training Team to assist in the integration of new employees and ongoing training for the LGV team as needed is a key aspect of the role. Additionally, the LGV Shift Supervisor will be fostering a positive working environment, supporting site events and forums, fostering positive communication with external providers, and promoting a culture of excellence within the LGV team to minimize employee churn and improve morale.

Effective shift and fleet management will contribute to the seamless operation of our fleet by ensuring efficient load dispatch, monitoring vehicle defects, arranging servicing and inspections, administering Fleetboard reports, overseeing trailer tranships, tracking missing mileages, and managing breakdowns and recoveries. Responsibilities will extend to administrative tasks, including but not limited to, vehicle documentation, Smartdrive maintenance, vehicle temperature monitoring, fuel and AdBlue deliveries, workplace inspections, yard checks, and control of permits to work.

Safety is paramount in our operations, and the LGV Shift Supervisor will play a key role in maintaining a safe working environment by ensuring compliance with health and safety regulations. This involves displaying safety information, providing adequate training, and ensuring personnel are aware of emergency procedures. Enforcing safety rules and taking a lead in setting a personal example is vital to the role, as this will contribute to maintaining a safe and secure working environment.

In summary, we are looking for a highly motivated and experienced individual to join our team and become an integral part of our LGV Erith Team in the role of LGV Shift Supervisor Team Manager. The successful candidate will play a crucial role in managing and supervising the LGV team, ensuring operational excellence, adherence to safety standards, and the delivery of outstanding service to our customers. If you are a detail-oriented individual with strong leadership skills, experience in LGV operations, and a commitment to safety, we encourage you to apply for this challenging and rewarding position.

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks, and duties, and is subject to review. The responsibilities, tasks, and duties of the job holder might differ from those outlined in the job description, and other duties, as assigned, might form part of the job.

About you:

The ideal candidate will shape and drive a world-class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust, and aspiration where people are engaged and motivated to commit to Ocado and our values.

Minimum:

• Good numerical skills, able to read and understand numerical data. Ability to set and work within a target/KPI-driven framework.
• Strong communication skills - verbal and written, with the ability to interact positively at all levels.
• PC literate (Excel, Google Operating Systems), Microsoft user - basic level.
• Management or supervisory experience, particularly in managing large groups.
• Self-motivation, ambition, and confidence.
• Adaptability and ability to work under pressure.
• Management of people in teams, internal and external customer service skills. Analytical and numerate.
• Current UK Driving Licence.
• Experience of being on an Operator's Licence.
• Clear communicator and motivator.

Preferred (in addition to minimum):

• Experience of working in a 24/7 operation.
• Management-based Qualifications (Degree, NVQ 4 & 5).
• CPC National or International Road Haulage.
• Familiar with Ocado Tracker & HR Application.
• Understanding of Smartdrive systems and applications.
• Familiar with Tachograph management software.
• Ability to pre-empt and adjust for operational challenges.
• Familiarity with HR policies and procedures.
• People management and team-building skills.
• Previous experience in an FMCG environment, Fleet, and Health and Safety Experience.