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Resident Services Coordinator

2 months ago

Ilford, Greater London, United Kingdom Savills Management Resources Full time
Job Summary

We are seeking a highly skilled Resident Services Assistant to join our team at Savills Management Resources. As a key member of our property management team, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our developments.

Key Responsibilities
  • Manage health and safety compliance, ensuring all necessary procedures are up to date and implemented.
  • Act as the first point of contact for residents, responding to maintenance issues and coordinating repairs.
  • Coordinate contractor appointments, logging issues and ensuring required service levels are met.
  • Conduct daily inspections of communal areas and corridors, maintaining a high standard of presentation.
  • Organize minor works between tenancies to maintain the presentation of apartments.
  • Complete check-in and check-out reports, determining deposit returns and ensuring a smooth transition for residents.
  • Create a community feel through communication, events, and innovations, fostering a sense of belonging among residents.
  • Work closely with the Resident Services Manager to ensure health and safety statutory requirements are met across the development.
  • Ensure communal areas and available apartments are well-presented and appealing to prospective tenants at all times.
  • Respond to rental enquiries, booking viewings, and negotiating offers when necessary.
  • Liaise with appointed letting agents during the initial let-up period, as required.
  • Complete all applicant vetting in line with Savills procedures.
  • Post-initial let-up, upload availability details to marketing portals, update adverts, and deal with enquiries, viewings, and offers as needed.
  • Process offers and complete all tenancy documentation when necessary.
  • Provide exceptional customer service to residents, ensuring their needs are met and exceeded.
  • Ensure up-to-date resident communication via various channels, including social media.
  • Monitor CCTV when at reception.
  • Support with logging parcels and packages.
  • Report any estate maintenance issues to the Facilities Manager.
  • Record accidents and incidents.
Requirements
  • Strong customer service ethic and background.
  • BTR/lettings experience required.
  • Positive, can-do attitude.
  • Organized and detail-oriented.
  • Common sense approach.
  • Ability to think on their feet and make considered decisions.
  • Outgoing, warm, and friendly personality.
  • Excellent written and spoken etiquette.
  • IT literate and social media savvy.
  • Experience in build-to-rent would be an advantage.
Working Hours and Salary

Working hours: 8AM – 8PM, 4 days on/4 days off (weekends/bank holidays included). Shifts may vary as per business needs.

Salary: £30,000 - £32,500 plus 10% discretionary bonus.

Please see our Benefits Booklet for more information.