Used Car Performance Leader
3 weeks ago
Job Purpose:
As a Used Car Performance Leader at Harwoods Ltd, you will be responsible for driving the performance of the Used Car department through effective management of employees and OEM/site KPIs. You will lead the Used Car team, providing guidance and direction to employees and clients on all matters related to used cars.
Key Responsibilities:
- Review manufacturer communications and take appropriate action with the team.
- Manage the Harwoods sales process journey, ensuring clients are updated and vehicle ordering is prompt and up-to-date.
- Support client journey through the used car sales process and provide aftersales support.
- Work with the Executive Team to provide training and coaching on used vehicles.
- Manage used car stock by maintaining and purchasing used cars from approved sources, ensuring PPU and financial performance in the department.
- Ensure all used car processes are up-to-date and embedded.
- Ensure the retail centre used car display, physical and digital, meets brand standards.
Requirements:
- Ability to motivate and manage a team.
- Excel skills required.
- Well-presented and clear communicator.
- Time efficient and organised.
- Knowledge of product range.
Experience:
- Desirable: 3 years sales experience minimum.
- Desirable: A year's experience in leading a high-performing team.
The Harwoods Way:
Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement.
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