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Automotive Performance Leader

1 month ago

Chichester, West Sussex, United Kingdom Harwoods Ltd Full time
Job Description

A rewarding opportunity has arisen for an experienced leader to join our team as Automotive Performance Leader - Used Car Department at Harwoods Ltd. We are a values-led, family-owned automotive retail group that prides itself on delivering industry-leading customer experience and colleague engagement.

About the Role

We are seeking a skilled and motivated individual to lead our used car department and drive sales performance through effective management of employees and OEM/site KPIs. As Automotive Performance Leader - Used Car Department, you will be responsible for motivating your team to create a client-first approach while ensuring compliance and working towards achieving and exceeding manufacturer requirements and profitability.

Key Responsibilities

  • Review manufacturer communications and take appropriate action with the team.
  • Manage the Harwoods sales process journey and ensure clients are updated while ensuring vehicle ordering is prompt and up-to-date.
  • Support client journeys through dealing with the used car sales process and provide aftersales support.
  • Support administrative functions to ensure due diligence is completed.
  • Work with the Executive Team to provide training and coaching on used vehicles.
  • Manage used car stock by maintaining and purchasing used cars from various approved sources and ensure PPU and financial performance in the department.
  • Ensure all used car processes are up-to-date and embedded.
  • Ensure the retail centre's used car display (physical and digital) meets brand standards.
  • Work with and support the TM team to drive profitability using P360, Salesforce, Pinnacle, and manufacturer data to drive performance and create opportunities to sell new vehicles.
  • Assist with client concerns and support the HoB/General Manager in maintaining high client satisfaction in line with manufacturer expectations.
  • Manage the team and conduct 1:1s, activity reviews, and any actions required from these measures.
  • Support Admin/SAPS and additional roles to enhance and support the sales department.

Requirements

  • Ability to motivate and manage a team.
  • Excel skills required.
  • Well-presented and clear communicator.
  • Time-efficient and organised.
  • Knowledge of product range.

Desirable Qualifications

  • 3 years' sales experience minimum.
  • A year's experience in leading a high-performing team.

About Us

Harwoods Ltd is a top 30 automotive dealer group, ranked by annual turnover on AM100. We represent several prestigious brands, including Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), and MAN. Our operations cover 6 counties in the South East of England, and we pride ourselves on being a values-led organisation that treasures our people and customers, challenges ourselves to grow and improve, grabs responsibility, runs as one team, injects energy and fun into work, and demands the best.

Benefits

We offer a competitive salary, company pension, referral scheme, and CBS company car. If you are a driven and ambitious individual who shares our values, please apply now.