Facilities Manager

4 weeks ago

London, Greater London, United Kingdom Turner & Townsend Full time

Job Description

The Facilities Manager is responsible for overseeing the delivery of a first-class FM service across hard and soft services in our flagship office in Central London. This is a site-based role with out-of-hours on-call responsibility, reporting to the London Strategic Lead. The FM has line management responsibility for a small in-house FM and Front of House team.

Key Responsibilities

Workplace and Property Management

  • Oversee the day-to-day operational delivery of all FM services in the office.
  • Manage the FM Helpdesk to ensure all tickets and in-person requests are addressed in a timely manner.
  • Ensure that the office mechanical, electrical, plumbing, access control systems are properly maintained and operational, resulting in a safe and compliant workplace for employees and visitors.
  • Manage the preventative and reactive maintenance schedules and service delivery, initiate improvements to minimize downtime and extend the life of equipment.
  • Understand the lease requirements for the office, manage the relationship with the landlord, and coordinate service visits with their contractors.
  • Maintain accurate records of all facilities activities, contractors, and compliance documentation.
  • Respond to out-of-hours emergency calls and manage response.
  • Prepare management reports to various stakeholders and attend meetings as required.

Compliance and Health & Safety

  • Ensure all building systems, services, and workplace arrangements comply with relevant health and safety and environmental regulations and internal policies.
  • Undertake the role of Health and Safety Representative for the London office.
  • Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations as the Chief Fire Marshall and Deputy Business Continuity Manager.
  • Support internal and external Health and Safety and compliance audits and implement corrective action when necessary.

Financial

  • Support the development and management of the annual operational budget for London Facilities.
  • Identify and implement cost-saving initiatives without compromising service quality.
  • Administer accounting tasks in line with SOX compliance requirements.
  • Support CAPEX budget planning with lifecycle plans.

Contractor and Supplier Management

  • Oversee and coordinate contractors' attendances.
  • Monitor contractors' performance in line with service level agreements.
  • Conduct regular contract reviews meetings with contractors to ensure quality services delivered in a cost-effective manner.

Project Management

  • Support the delivery of office refurbishment and improvement capital projects.
  • Manage internal moves and small works directly.

People and Team Management

  • Provide leadership and guidance to the Facilities team, enhance motivation and engagement.
  • Manage the Facilities team performance and utilization to allow for seamless service delivery.
  • Conduct annual performance reviews, identify, and manage training requirements and development opportunities.
  • Support new team members' recruitment, induction, and training.

Qualifications

  • Minimum of 10 years of experience in facilities management, preferably in a corporate environment.
  • Broad technical knowledge of building systems, mechanical, electrical, public health, and experience using BMS and CAFM systems.
  • Demonstrable experience with contractor management.
  • Strong financial acumen, with experience managing budgets.
  • Excellent communication and interpersonal skills.
  • Strong customer service ethos.
  • Good IT skills and competent with Microsoft Office.
  • Experience in managing office moves and refurbishment projects is advantageous.
  • Working knowledge with D365 and Riskwise would be beneficial but will be trained in use.

Preferred Qualifications

  • IWFM Level 5 or similar recognized facilities qualification or substantial relevant professional experience.
  • NEBOSH General Certificate in Occupational Safety and Health.
  • First Aid and Fire Marshall trained.

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