Incident Problem and Change Manager
7 days ago
We are seeking a skilled IT Service Delivery Professional to join our team at Thebes Group. This exciting role involves managing business-impacting incidents, performing problem management, and overseeing change activities across the bank's change and run program.
The ideal candidate will have strong expertise in service delivery, excellent communication skills, and a solid understanding of ITIL processes. With 5+ years of experience in an investment bank environment, you will be able to manage complex issues from start to finish, ensuring seamless service restoration.
In this dynamic role, you will work closely with client teams, including Service Delivery Managers and Run the Bank teams, to ensure adherence to Incident, Problem, and Change processes. You will also be responsible for facilitating post-incident review meetings, creating problem management tickets, and chairing Change Advisory Board meetings.
Key Responsibilities:- Incident Management: Manage major and high-impact issues from start to finish, ensuring timely resolution and effective communication with stakeholders.
- Problem Management: Facilitate post-incident reviews, create problem management tickets, and oversee remedial actions.
- Change Management: Oversee IT change activities, review changes, and facilitate Change Advisory Board meetings.
- Experience: 5+ years in an investment bank environment
- Skills: Strong expertise in service delivery, excellent communication skills, and a solid understanding of ITIL processes
- Education: Not specified
- Competitive Salary: £60,000 - £80,000 per annum (dependent on experience)
- Opportunities for Career Growth: Thebes Group is committed to helping you develop your skills and advance your career
- Benefits Package: Comprehensive benefits package, including health insurance, pension scheme, and paid holidays
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