Incident Manager
3 weeks ago
Senior Incident Manager
Location: London
Role Overview: As a Senior Incident Manager, you will work within a technical team to manage complex infrastructure environments, ensuring the swift and effective resolution of major incidents. You will play a key role in global coordination, analysing service collisions, and monitoring the execution of changes until resolution.
Key Responsibilities:
- Assist in managing IT incidents to minimise disruption and restore normal operations as quickly as possible.
- Document and prioritise incident reports, categorising them based on severity and impact.
- Communicate effectively with stakeholders and end-users regarding incident status and resolutions.
- Collaborate with technical teams to diagnose and resolve incidents, escalating critical issues as needed.
- Organise and facilitate Post Incident Reviews (PIRs) to capture lessons learned.
- Regularly update and maintain incident management toolsets.
- Participate in post-incident reviews to determine root causes and prevent recurrence.
- Deliver high-quality presentations detailing incident timelines, causes, and resolutions.
- Contribute to the continuous improvement of incident management processes, adhering to established guidelines.
Qualifications:
- Demonstrated experience in IT Incident Management and leadership roles.
- Strong understanding of ITIL practices and incident management frameworks.
- Excellent communication, analytical, and problem-solving skills.
- Ability to thrive under pressure and manage multiple priorities effectively.
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