Hospitality Operations Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

The Opportunity

As a key member of our team, you will have the responsibility of overseeing all hotel operations in partnership with an experienced General Manager. This role requires a hands-on approach, and you will be given the opportunity to work and apply your knowledge within all operational departments in the property.

You will lead and give direction to a team of Hospitality Service Experts who are passionate and dedicated to delivering exceptional guest experiences. As a people person, you will thrive in taking ownership of their ongoing development.

This role would be a great opportunity for an established Head of Department who is looking for their first management opportunity where you can develop your skills in all areas of the business.

Benefits

  • Our enviable employee discounts on bedroom rates across our hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
  • Commercial acumen and a proven track record in improving business metrics.
  • Credibility and personal drive; you will be visible amongst the team.
  • You will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
  • Exceptional level of numeracy and literacy skills.
  • Excellent communication skills.
  • Ability to produce and analyse reports to drive the performance of the hotel.
  • Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

Glasgow Hotel, part of the Signature Collection by Best Western, tastefully combines old and new architecture and stands out on the Glasgow skyline running close to the River Clyde and located in the heart of vibrant Glasgow.

Literally seconds from junction 19 of the M8 and 300m from Anderston railway station and less than a mile from Glasgow Central and Glasgow Queen Street train stations.

The hotel boasts 141 bedrooms including 16 family rooms 12 self-catering studio apartments, Six meeting rooms with capacity for up to 160 delegates and an Indoor 15m swimming pool, gym and beauty treatment rooms.

About us

Looking for an exciting career in the hospitality industry? We are the premier destination for those seeking a fulfilling career in hospitality. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are shaping the future of the UK hospitality industry.


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