Executive Director of Hospitality Operations
1 month ago
We are seeking an experienced and driven General Manager to lead Grosvenor Café and The Gardener, two of our flagship venues in Glasgow's vibrant nightlife scene.
Key Responsibilities- Leadership: Oversee daily operations and inspire your team to deliver outstanding service and hospitality.
- Financial Management: Monitor budgets, control costs, and ensure profitability while delivering a high-quality customer experience.
- Customer Satisfaction: Maintain the highest standards of customer service to exceed guest expectations.
- Staff Development: Recruit, train, and mentor a talented team to create a positive and productive working environment.
- Event Management: Work closely with the events team to organise and execute private functions, live entertainment, and special events.
- Health & Safety: Ensure compliance with all health and safety regulations, food hygiene standards, and licencing laws.
- Business Growth: Develop strategies to drive footfall, increase revenue, and maintain Grosvenor Cafe's reputation as a premier destination.
- Proven experience in a management role within the hospitality industry, preferably within a cafe, restaurant, or bar environment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication, organisational, and problem-solving skills.
- A proactive, hands-on approach to managing operations and improving efficiency.
- A passion for delivering exceptional customer service.
- Flexibility to work evenings, weekends, and holidays as required.
- Competitive salary and bonus structure.
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Opportunities for career development within Scotland's leading hospitality group.
- Employee benefits including discounts across all Scotsman Group venues.
- A dynamic and supportive work environment.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- Cycle to Work Scheme.
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